Dispute Resolution

Feedback and Complaints

Suggestions and Complaints

At QPR Limited we try to provide the best service for our customers each and every time we have contact. We are continually looking for ways to improve our products and processes and look forward to every opportunity to listen to you, our clients. If you have suggestions on how we can improve our service or a compliment for outstanding service, please let us know by emailing us on info@qpr.com.au or calling on 1800 007 773.

Complaints

In the event that our service did not meet your expectations we have an internal dispute resolution process established to help you be heard and to assist in resolving your complaint.

Your complaint may be made by whatever means suits your needs for example you may complain in writing, via email, by telephone or in person.

Contact the Complaints Manager:
Ph: 1800 007 773 Email: info@qpr.com.au

If the problem cannot be resolved straight away, we will:

  • Acknowledge your complaint within 1 business day.

  • Advise you who is handling your complaint.

  • Keep you informed of progress on a regular basis.

  • Keep a record of your complaint.

  • Attempt to provide a final response within 30 days.

Escalating a complaint

If you feel that your complaint was not handled correctly, or you are not happy with the result you may ask for an independent review of your dispute by writing to the:

Dispute Resolution Manager
QPR Limited
PO Box 90
Osborne Park, WA 6917

External Dispute Resolution Scheme

If you still feel that we have not fairly resolved your concern or that you are dissatisfied with how we dealt with your complaint, you may contact:

Australian Financial Complaints Authority (AFCA)

Phone: 1800 931 678 Email: info@afca.org.au

In addition to contacting QPR or AFCA you may contact the Code Compliance Committee (CCC). The CCC is an independent committee that has been established to monitor our compliance with the AFIA Insurance Premium Funding Code of Practice.

To lodge a complaint with the CCC contact them via email at CCC-IPF@AFIA.asn.au