Financial Hardship

Financial Hardship Guidelines

QPR Limited is committed to helping customers facing financial hardship maintain their insurance premiums. QPR Limited recognises that there are situations that arise that can impact the ability of customers to maintain their financial commitment. These situations may include sudden illness, unemployment, a death of a family member or natural disaster such as fire, flood or drought.

QPR Limited has an established set of principles that support customers in the event they experience financial hardship throughout the course of their loan commitment. QPR Limited are committed to ensuring the necessary assistance is provided during such a period.

Together with you and your broker we will review:

  • How your financial situation has changed.

  • Your current funding arrangement and related cover.

  • What measures we can put in place to assist with your loan repayments.

QPR Limited will work with you to establish a suitable repayment plan and where required, may also apply some of the following outcomes:

  • Restructure a debt.

  • Reduce repayments for a period.

  • Extend a loan term within the insurance policy period.

Depending on your circumstances, QPR Limited may request additional documentation to support the financial hardship application. QPR Limited will not disclose a financial hardship request with an outside third party except from an authorised broker representative.

If you are experiencing financial hardship and are having trouble making your loan repayments, please contact QPR Limited on info@qpr.com.au or alternatively via phone 1800 007 773.

Assistance is also available by calling the National Debt Helpline on 1800 007 007. This is a free independent financial counselling service.